Frequently Asked Questions

Q: What are the bidding increments?

A: Bidding increments are a minimum of £100 until the last 12 hours when, you can then bid in increments of £50.

 

Q: Why have I lost a car by £1, I thought the minimum bid increments were £50?

A: The minimum bidding increments are £100/£50 from the current bid the vehicle is at not from your maximum bid which can be an odd number. Only you know your maximum bid.

 

Q: I’ve entered my maximum bid and it’s taken it to reserve met, I thought it went up in increments?

A: The proxy bidding system will bid intelligently on your behalf beating the previous bid by the minimum bidding increment. If your bid is equal to or more than the dealers reserve then the vehicle will go on sale and show as reserve met and then continue to go up in the minimum bid increments until the end of the auction.

 

Q: I have a question about a currently running auction, how can I ask the seller?

A: If you would like any information on any of the running auctions then contact a member of the Dealer Auction team who will be happy to ask the question on your behalf.

 

Q: I’ve missed the end of an auction, can I still make an offer?

A: If the vehicle has not met reserve and is showing provisional then you can give a member of the team a call with the registration number or auction ID and express an interest in the vehicle. If the vehicle has met reserve on the auction then the vehicle is sold and no longer available.

 

Q: What do I do if a car is grossly misdescribed?

A: If you can’t renegotiate or strike a deal with the selling dealer then you are within the terms and conditions to walk away from the vehicle at point of collection.

 

Q: I’ve had a car delivered and it’s not as described, where do I stand?

A: Your first point of call would be to speak to the selling dealer of the vehicle, make him aware of what has happened and see if you can come to a mutual agreement. Unfortunately you are not covered by our terms and conditions in this instance as it is only at the point of collection that you can reject the vehicle.

 

Q: I am unable to submit my auction?

A: If you are having trouble setting a listing live on the auction then you will first need to check that you have filled in all of the fields. Any fields that are marked in red as *Required will need to be filled in. If you are still having problems then feel free to give a member of the Dealer Auction team a call.

 

Q: I’ve set my listing live and now it won’t let me edit it?

A: You can edit a listing after it has been set live unless it has been listed for over an hour or a bid has been placed, whichever is first. After this point you will only be able to edit the pictures and media section of your advert. If you have anything that needs to be changed after this time then feel free to give a member of the Dealer Auction team a call.

 

Q: I have used the ‘Appraise & Trade App’ to list a vehicle but the pictures are the wrong way around?

A: When taking pictures with the app you need to make sure that you hold your device landscape with the home button on the right hand side. Please contact a member of the Dealer Auction team who will happily rotate the pictures for you. You can view a step-by-step guide for using the 'Appraise & Trade App' here.

 

Q: How do I upload a video to my listing?

A: To upload a video to your listing you will first need to upload your video to YouTube and then copy the Youtube video ID into the 'YouTube Video' box which is located underneath the images. You can view a step-by-step guide here.

 

Q: I’m trying to relist this car but it currently has a provisional bid on it?

A: If a car is in provisional then you will need to contact a member of the Dealer Auction team to relist this as we will be currently trying to negotiate a sale with the highest bidder.

 

Q: It’s been 5 days and I am unable to contact the buyer, what do I do?

A: If you are struggling to get hold of the buyer by email and phone after 5 days of your auction finishing then please give a member of the Dealer Auction team a call who will try to assist you in organizing payment and collection.

 

Q: How do I change my account details? (username, address, contact numbers, contact names etc.)

A: If you need to change any of your account details you can only do this by sending an email through the Contact Us section of the website. You can view a step-by-step guide here.

 

Q: Where can I change my password?

A: You just need to go to My DashboardMy AccountChange Password. You can view a step-by-step guide here.

 

Q: I’ve not taken a car, how do I get a refund on my buyer’s fee?

A: Just send us an email through the Contact Us section of the website with the registration number of the vehicle and the details on the reason for the rejection within 48 hours of rejection.

 

Q: How do I value a car using 'Dealer Auction Valuation'?

A: You would need to click Valuation at the top of the page and then appraise the vehicle using the system. You can view a step-by-step guide here.

 

Q: I don't have the valuation tab at the top of the page, how can I get this?

A: Please give a member of the Dealer Auction team a call who will be happy to help.

 

Q: How can I send a vehicle I have valued to Dealer Auction to set it live?

A: You will need to select the vehicle in 'Active Valuations' and then click 'Send to Service'. We would always recommend you to revalue the vehicle before sending it to the system. You can view a step-by-step guide here.

 

Q: What is NextGear Capital?

A: NextGear Capital are a Stocking Plan Company that specialize in funding franchised and independent used vehicle dealers, to provide a simple and cost effective way to buy and manage your stock. You can find more detail and become an approved NextGear Capital Seller by registering here.

 

Q: Are NextGear Capital selling on Dealer Auction?

A: No, if you see the NextGear logo on any listings then this means that the Dealer who has listed the car is an approved NextGear Capital Seller and will accept NextGear payment through the Dealer Auction system.

 

Q: How do I accept payment from NextGear Capital for a Dealer Auction sale?

A: If the buyer of one of your vehicles has indicated that they wish to fund the vehicle using their NextGear stocking plan then the NextGear Capital funding section will be displayed under the vehicle details. You will need to confirm the sale price with the buyer at the point of collection and click 'Accept NextGear Capital Payment'. If the request is successful then 'Funded Successfully' will be displayed and you will be guaranteed payment from NextGear Capital within 2-3 working days. you can view a step-by-step guide of selling a vehicle with NextGear integration here.

 

Q: How do I use NextGear Capital to fund a vehicle through Dealer Auction?

A: You will only be able to fund vehicles that are coming from an approved NextGear Capital seller. All vehicles that are coming from an approved NextGear Capital seller will have the NextGear Capital logo on the listing. You can view a step-by-step guide to funding a vehicle with NextGear integration here.

 

Q: I'm set up with NextGear Capital and the vehicle is coming from an approved seller but I don't have the funding section?

A: If you do not see the NextGear Capital funding section then please contact a member of the Dealer Auction team.

Cox Automotive