Frequently Asked Questions

Q: How do I qualify to sell vehicles on Dealer Auction?

A: You need to have a new car franchise to sell vehicles on Dealer Auction.

 

Q: What are the bidding increments?

A: Bidding increments are a minimum of £100 until the last 12 hours, when you can then bid in increments of £50.

 

Q: Why have I lost a car by £1, I thought the minimum bid increments were £50?

A: The minimum bidding increments are £100/£50 from the current bid the vehicle is at not from your maximum bid which can be an odd number. Only you know your maximum bid.

 

Q: I’ve entered my maximum bid and it’s taken it to reserve met, I thought it went up in increments?

A: The proxy bidding system will bid intelligently on your behalf beating the previous bid by the minimum bidding increment. If your bid is equal to or more than the dealers reserve then the vehicle will go on sale, show as reserve met and then continue to go up in the minimum bid increments until the end of the auction.

 

Q: I have a question about a currently running auction, how can I ask the dealer?

A: If you would like any information on any of the running auctions then contact a member of the Dealer Auction team who will be happy to ask the question on your behalf.

 

Q: I’ve missed the end of an auction, can I still make an offer?

A: If the vehicle has not met reserve and is showing provisional then you can give a member of the team a call with the registration number or auction ID and express an interest in the vehicle. If the vehicle has met reserve on the auction then the vehicle is sold and no longer available.

 

Q: What do I do if a car is grossly misdescribed?

A: If you can’t renegotiate or strike a deal with the selling dealer then you are within the terms and conditions to walk away from the vehicle at point of collection.

 

Q: I’ve had a car delivered and it’s not as described, where do I stand?

A: Your first point of call would be to speak to the selling dealer of the vehicle, make him aware of what has happened and see if you can come to a mutual agreement. Unfortunately you are not covered by our terms and conditions in this instance as it is only at the point of collection that you can reject the vehicle.

 

Q: Can a dealer withdraw a car from auction?

A: Yes, we have to give Dealers this control over their vehicles incase of unforeseen issues.

 

Q: How do I change my account details? (username, address, contact numbers, contact names etc.)

A: To change any of your account details you will need to send us an email through the Contact Us section of the website listing any of the changes required. You can view a step-by-step guide here.

 

Q: Where can I change my password?

A: You just need to go to My DashboardMy AccountChange Password. You can view a step-by-step guide here.

 

Q: How do I update my card details with WorldPay?

A: You just need to go to My Dashboard - My Account - My Payment Preferences and then follow the on screen instructions. You can view a step-by-step guide here.

 

Q: How do I pay for my annual subscription?

A: Your annual subscription will be taken automatically taken with the stored card details you have with WorldPay.

 

Q: I’ve not taken a car, how do I get a refund on my buyer’s fee?

A: Just send us an email through the Contact Us section of the website with the registration number of the vehicle and the the reason for the rejection within 48 hours of rejection.

 

Q: Where can I get a VAT invoice for the buyer’s fee?

A: To find your VAT invoices you will need to click My Dashboard at the top of any page and then select VAT Invoices you will then need to click the download button on the right hand side. This will only work on a PC or Laptop, phone's and tablets will not be able to download these correctly. You can view a step-by-step guide here.

 

Q: I need to find some buyer’s fee invoices from over a month ago, how can I do this?

A: You can find these by changing the date range at the top of the table under your VAT Invoices.

 

Q: I keep clicking the download button for the invoices but nothing is happening?

A: If this is happening you will most likely have a pop-up blocker activated on your browser. To allow pops ups from Dealer Auction you will need to follow these instructions for the browser you are using; Safari, Internet Explorer, Microsoft Edge, Mozilla Firefox, Google Chrome.

 

Q: What is NextGear Capital?

A: NextGear Capital are a Stocking Plan Company that specialize in funding franchised and independent used vehicle dealers, to provide a simple and cost effective way to buy and manage your stock. You can find more details and register here.

 

Q: Are NextGear Capital selling on Dealer Auction?

A: No, if you see the NextGear logo on any listings then this means that the Dealer who has listed the car is an approved NextGear Capital seller and will accept NextGear payment through the Dealer Auction system.

 

Q: How do I use NextGear Capital to fund a vehicle through Dealer Auction?

A: You will only be able to fund vehicles that you purchase from an approved NextGear Capital seller. All vehicles that are coming from an approved NextGear Capital seller will have the NextGear Capital logo on the listing. You can view a step-by-step guide to using NextGear integration here.

 

Q: I'm set up with NextGear Capital and the vehicle is coming from an approved seller but I don't have the funding section?

A: If you do not see the NextGear Capital funding section then please contact a member of the Dealer Auction team.

Cox Automotive